Cookie policy

This policy explains how Twilltac Ltd ("Twilltac", "we", "us") uses cookies and similar technologies on the Twilltac platform: twilltac.com and the Twilltac apps on twilltac.app (Account, Workspace, Onboarding, Partners, Enterprise and Console).

It should be read alongside our privacy policy, which explains how we handle personal data more generally.

What cookies and similar technologies are

A cookie is a small text file that a website stores in your browser. Local storage and session storage are similar: they let a website keep small pieces of information in your browser. Session storage is cleared when you close the tab; local storage stays until it is cleared.

In this policy we call all of these "cookies" unless the difference matters.

The choice we ask you to make

When you first visit, we ask whether you accept optional cookies. Nothing optional runs until you click Accept. If you click Reject all, only the strictly necessary cookies described below are used.

Your choice applies across the Twilltac platform, so you will not be asked again on each app. We ask again when this policy changes in a way that affects your choice, and after 12 months.

You can change your mind at any time using the cookie settings link in the app. If you withdraw consent, we stop optional cookies straight away and delete the Google Analytics cookies we can reach.

Strictly necessary cookies

These make the platform work. They let you sign in and stay signed in securely, remember your cookie choice, and keep the app usable as you move around it. Because the platform cannot work without them, they do not need your consent and cannot be turned off.

Cookies

• tt_ope_sid: keeps you securely signed in. It can only be read by our servers, not by scripts in the page. Lasts until you sign out or your session expires.
• tt_session_fe: lets the app know you are signed in and when your session is due to expire, so it can keep it alive or sign you out cleanly. Lasts for the length of your session.
• tt_consent: remembers whether you accepted or rejected optional cookies, the version of this policy you answered and when. Lasts 12 months.

Local and session storage

We also keep a few small pieces of information in your browser's local and session storage. They are only read by the Twilltac app in your browser and are not sent to us. All of them start with tt_. Session storage is cleared when you close the tab; local storage stays until it is no longer needed or you clear it.

• UI preferences: choices you make about how the platform looks and behaves, such as the light or dark theme, whether the side navigation is open, and how many rows to show in search results.
• Signing in and finding your way back: the page you were trying to reach before signing in, the page to return to when you leave a settings screen, and a short note that stops the app from repeatedly trying to sign you in automatically. Kept in session storage.
• Dismissed and snoozed notices: notices you have dismissed or snoozed, such as an app update prompt, offer changes or import, export and sync updates, so they are not shown again straight away.
• Sign-up in progress: the details you have entered while signing up, so you do not lose them if you leave and come back. Removed once sign-up is complete.

Optional cookies

We only use these if you click Accept. They help us understand how the platform is used, so we can improve it and fix problems faster.

Google Analytics

We use Google Analytics, provided by Google Ireland Limited, to measure how people use the platform: which pages are visited, how people move between them and which features are used. We use it in Google's consent mode with advertising features turned off, so the data is not used for advertising or personalisation.

• _ga: distinguishes one browser from another. Lasts 2 years.
• ga<ID>: keeps track of your current visit. Lasts 2 years.

Google may process this data outside the UK. You can read how Google uses data at policies.google.com/technologies/partner-sites.

Session recording

On the Account, Workspace, Onboarding, Partners and Enterprise apps, we record how the page responds as you use it: clicks, scrolling, page changes and what appears on screen. We use these recordings to reproduce and fix problems and to understand where the platform is hard to use.

• Recordings are sent to Twilltac's own servers and are not shared with third parties for their own use.
• Passwords, email addresses and phone numbers you type are masked and never recorded, and we hide other sensitive parts of the page from recordings.
• Recordings are linked to your Twilltac account so we can help you when you report a problem.

Session recording does not set cookies. It uses two session storage entries, tt-session-recording and tt-session-recording-chunks, so a recording can carry on across page loads in the same tab and hold parts of it until they are sent to us. Both are cleared when you close the tab.

Other services we load

Some features load content from third parties. They do not place cookies on Twilltac's domains, but your browser does connect to them, so they receive your IP address and basic technical information about your browser.

• Google Maps shows maps, for example the location of a vehicle or an address.
• Google Fonts supplies some of the fonts used on the platform.

These services are run by Google under its own privacy policy: policies.google.com/privacy.

Error reporting

When something goes wrong in the app, we send a technical report of the error to our own servers so we can fix it. This is part of running the service securely and reliably and does not use cookies.

Controlling cookies in your browser

As well as the choice in our cookie banner, you can block or delete cookies in your browser's settings. If you block strictly necessary cookies, you will not be able to sign in or use the platform.

Changes to this policy

We update this policy when we change the cookies we use. Each version is numbered and dated at the top of this page, and earlier versions remain available. If a change affects the choice you made, we will ask you again.

Contact us

If you have questions about this policy or how we use cookies, contact Twilltac Ltd using the details in our privacy policy.